How do we ship your items?
Standard Shipping(Mostly Free): delivered by your local postal service
Express Shipping(Pay Extra Fees): Via DHL, UPS or FeDex
When will you ship the item and how long does it take to arrive?
Once you ordered, we will process it ASAP in 2 to 5 days and upload the tracking number within 7 days.
Standard: takes around 10-30 days
Express: takes around 7-10 Days
The exact delivery days depend on the certain situation in your location, days like Christmas and Blackfridays will take a little more days.
Where do we ship from?
China or US warehouse(soon)
How to fill the address exactly?
The delivery address must be detailed and accurate - need to provide specific street number, building number and room number; The zip code should correspond to your city
1. For China, Macau(SAR) and HongKong(SAR), please fill with the chinese address and names;
2. for Taiwan, you must provide Chinese receiving information (Chinese name and Chinese address) and ID card number (passport number if you are a foreigner) ID number please write in the order notes.
Taiwan recipients must download the Ezway app and register an account, once the goods arrive at the Taiwan Customs without registering the account, the customs has the right to confiscate the goods, our company will not bear any responsibility or refund.
3. For Korea, your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + (recipient phone number (010 + 8 digits)) are required according to the requirements of Korean customs clearance.
The information must be the same recipient's information, otherwise we will not be able to ship.
4. for Brazil, Chile, Colombia, Turkey, need to provide the recipient's tax ID - can fill in CPF/CNP/VAT/ passport ID/EOR.
Where are the places do we not ship to?
1. No delivery service is available on the dependent islands.
2. South Africa: South African dependent islands and addresses containing box, posbus, plot, plaas, Farm, plaas, private bag, privaat sak keywords are not available for delivery services
3. All countries do not accept PO boxes and military addresses and cannot send APO/FPO military addresses
4. Temporary countries that cannot be transported: Russia, Belarus, Israel, Gibraltar
Will multiple parcels be delivered at the same time?
We do our best to ensure that all your items arrive at the same time. Sometimes, our products are not always sent together, as different shipping options can be used depending on the product. Once the item has been shipped, you will receive a shipping notification email.
Can you change the delivery address after shipping?
Unfortunately, we can't change the shipment once the product is en route, but you can cancel your order within 24 hours of placing it and reorder it with the exact details.
Please note that your address information must be specific to the street number, building number and room number.
Cancellation is not accepted once the package has been shipped. Otherwise the customer must bear the corresponding cost of any return.
2. If the package is lost or cannot be recovered due to the wrong address provided by the customer, the loss shall be borne by the customer. Lofree will not exchange orders or refund money.
Can you declare the parcel as a gift?
Sorry the courier service does not accept this kind of declarations.
VAT or import tax included?
Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further question about the declared value, please feel free to send us an email at support@lofree.co, thank you.
Feel free to contact us at support@lofree.co