Shipping Policy

Shipping Method & Cost

Standard Shipping (Mostly Free): delivered by your local postal service

Express Shipping (Pay Extra Fees): Via DHL, UPS or FeDex

Processing Time & Delivery Estimates

Once you ordered, we will process it ASAP in 2 to 5 days and upload the tracking number within 7 days. 

Standard: takes around 10-30 days

Express: takes around 7-10 Days

The exact delivery days depend on the certain situation in your location, days like Christmas and Blackfridays will take a little more days.


China or US warehouse (soon)

Shipping Information Tips

The delivery address must be detailed and accurate - need to provide specific street number, building number and room number; The zip code should correspond to your city

1. For China, Macau(SAR) and HongKong(SAR), please fill with the chinese address and names;

2. for Taiwan, you must provide Chinese receiving information (Chinese name and Chinese address) and ID card number (passport number if you are a foreigner) ID number please write in the order notes.

Taiwan recipients must download the Ezway app and register an account, once the goods arrive at the Taiwan Customs without registering the account, the customs has the right to confiscate the goods, our company will not bear any responsibility or refund.

3. For Korea, your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + (recipient phone number (010 + 8 digits)) are required according to the requirements of Korean customs clearance.

The information must be the same recipient's information, otherwise we will not be able to ship.

4. for Brazil, Chile, Colombia, Turkey, Indonesia need to provide the recipient's tax ID - can fill in CPF/CNP/VAT/ passport ID/EOR.

We do not ship to

1. No delivery service is available on the dependent islands.

2. South Africa: South African dependent islands and addresses containing box, posbus, plot, plaas, Farm, plaas, private bag, privaat sak keywords are not available for delivery services

3. All countries do not accept PO boxes and military addresses and cannot send APO/FPO military addresses

4. Temporary countries that cannot be transported: Russia, Belarus, Israel, Gibraltar

Multiple Parcels Delivery

We do our best to ensure that all your items arrive at the same time. Sometimes, our products are not always sent together, as different shipping options can be used depending on the product. Once the item has been shipped, you will receive a shipping notification email.

Order Changing and Cancelling

Unfortunately, we can't change the shipment once the product is en route, but you can cancel your order within 24 hours of placing it and reorder it with the exact details.

Please note that your address information must be specific to the street number, building number and room number.

Cancellation is not accepted once the package has been shipped. Otherwise the customer must bear the corresponding cost of any return.

If the package is lost or cannot be recovered due to the wrong address provided by the customer, the loss shall be borne by the customer. Lofree will not exchange orders or refund money.

Parcel Declare

Sorry the courier service does not accept this kind of declarations.

Duties and Import Taxes

Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further question about the declared value, please feel free to send us an email at

If you cannot find what you're looking for, contact us directly and we will assist you.