Last updated: January 2024
We do not offer a no-hassle return policy. If you do return the products randomly, we will not offer any refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For items not purchased directly through the Lofree online store, please contact the retailer for a refund.
There are certain situations where only partial refunds are granted (if applicable)
- Any product with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
To start a return, you can contact us at email@example.com.
2. what If you don't like our products?
We are very sorry for this situation, but you can still return the product. You need to request it within 7 days upon product/parcel arrival, and pay the return shipping cost(customs clearance fees, taxes, etc), as we’re not able to request return shipping label from courier partner at the moment, we need your help to check the return cost with the courier or Postal service, and please, you must inform us the tracking number(also the courier) once you shipped out the return product.
3. What if you received wrong ones?
If you find that the product you have received is not what you ordered, please provide an image of the product and tracking number written/printed on paper. Email this to us at firstname.lastname@example.org within 7 days after the order has been delivered to you.
4. What if you want to cancel order before receiving?
If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.