We can't ship to APO, DPO address and PO box.
For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.
Para o Brasil🇧🇷, é obrigatoriamente que forneca o número do CPF ou CNPJ no campo do endereço. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)
For Mainland China🇨🇳, we require address in CHINESE, please also fill in a CHINESE name if you have one.
For Taiwan (台灣), 請提供You must provide:
1 - 中文收件信息 (Address & name in CHINESE)
2 - 身份證 (Passport number if you’re foreigner)寫在note。
3 - 應順豐速運轉達台灣海關要求，報關前必須下載易利委(Ezway) app並註冊賬號，一旦貨物到達台灣海關而沒有註冊該賬號，海關有權沒收貨物，我司將不會承擔任何責任或因此退款。詳見此文件第10頁起(here)
因此，請台灣用戶下單後向support@lofree.com.cn發送電郵：
- 1)下單郵箱。
- 2)訂單編號。
- 3)易利委(Ezway)註冊成功截圖如下圖。
Please download EZway app, registered account, screen capture to us on email once its done. We won't ship before the above has been done.
Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system, fill in where ever a place as shipping origin is fine if necessary.
When will you ship the item and how long does it take to arrive?
Our delivery usually takes around 15 days, once you ordered, we will process it ASAP in 2 days and upload the tracking number within 7 days. Our package can be delivered within 9 days at the earliest.
(Delivery may be delayed due to the COVID-19 situation, or force majeure events, such as natural disasters, bad weather, war, and any other events beyond our direct control, such as public holidays and customs issues).
Which shipping company will the parcel be shipped with?
For most of the US and Europe orders, it will be ship by FedEx. For orders in Asia, it will be ship according to local circumstances.
Can you declare the parcel as a gift?
Sorry the courier service does not accept this kind of declarations.
VAT or import tax included?
Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. If you have further question about the declared value, please feel free to send us an email at support@lofree.com.cn, thank you.
Remote area shipping cost.
The shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote: http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html(Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.
Additional notice about shipping
This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information that is required by the customs(such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse (Usually, it's in Singapore or Hong Kong). If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund the retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery. Products may not get a refund or compensation due to the wrong address provided by the customer.
-If the product needs to return under non-quality problems within 15 days, Lofree will not provide the shipping fees and tax fees. The customer needs to cover the cost. Once we received the product in our Hong Kong warehouse, we will issue a refund for the product cost via Stripe.
-If it appears as "Delivered" on courier's website (ie: DHL) for more than 3 months, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been "Delivered" on courier’s website.
Countries/Regions NOT covered by us:
We do ship our products internationally (except countries/regions listed below).
Laos, British Virgin Islands, India, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Cyprus, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Iran, Islamic Republic Of Iraq, Isle Of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Pitcairn, Republic of Cameroon, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
For additional questions, shoot us an email at support@lofree.com.cn.
